Sweet Deals Up to 75% Off

10% OFF YOUR FIRST ORDER USE CODE FIRSTORDER10 - SPEND £30 AND GET FREE DELIVERY

Frequently Asked Questions

Do my sweets have a shelf life?

All of our sweets have a shelf life of at least 6 months if kept unopened in a cool dry place.

Can I choose my own sweet selection to go into a gift box

We have a huge selection to choose from in our pick and mix sweets for our boxes, pouches and Jars.

Do you offer Halal sweets?

We have a lovely selection of Halal sweets which can be filtered under Dietary on each section of the website, we are constantly adding to our selections

Do you offer Vegetarian sweets?

We have a dedicated vegetarian section which is on the website which can be found here

All vegetarian sweets are clearly identified on the label and in the product descriptions on our website.

Do you offer Vegan Sweets?

We have a growing selection of Vegan sweets which can be filtered under Dietary on each section of the website, we are constantly adding to our selections so keep checking back to see new additions

Do you offer Gluten Free sweets?

We have a dedicated gluten free section on the website which can be found here

All gluten-free sweets are clearly identified on the label and in the product descriptions on our website.

Do you offer Dairy free Sweets?

We have a dedicated Dairy Free section on the website which can be found here

All dairy-free sweets will be clearly identified on the label and in the product descriptions on our website.

Am I able to cancel or amend my order?

If you would like to make changes to your order please contact our customer service team and we will do our best to cancel or amend your order before it’s picked and sent out.

You can reach us by phone on +44 3301244657 or email us at hello@sugarfinery.co.uk

My order is damaged or incorrect. What should I do?

We are so sorry your order hasn’t reached you in the condition you would expect. Please contact our customer service team with your order number and details of the issue. If you could include some images showing the problem we can resolve the problem as quickly as possible. 
You can reach us by phone +44 3301244657 or e mail us at hello@sugarfinery.co.uk

What are the delivery charges?

Shipments are processed the same day for orders received before 2.00pm (GMT) from Monday to Friday (excluding Bank Holidays)

UK DELIVERY INFORMATION

UK ROYAL MAIL SERVICE
Royal Mail 48 TRACKED (2-3 working days) £4.50
Royal Mail 24 TRACKED (1-2 working days) £5.50

(Free Royal Mail 48 TRACKED (2-3 working days) on UK Delivery orders over £30.00)

Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date.

Do you offer international delivery?

We don’t offer International delivery at the moment

Can your packaging be recycled?

We have worked hard to ensure all of our packaging is recyclable from the pouches, jars and boxes to the outer delivery box and packaging to keep your order safe.

Where is my order?

All of our deliveries are sent by Royal Mail 48 service and is usually despatched the day you place the order of the order is placed before 12. It usually takes 2-4 days. Royal Mail advise that 95% of parcels arrive within 2-3 days, with the remaining parcels arriving the next working day.

We provide you with a tracking number if you have selected Next working Day in which you can check your delivery within the Royal Mail portal but unfortunately we can’t take responsibility for delays on behalf of Royal Mail.

Courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take 4-8 business days.​If your parcel hasn’t arrived on time, please email us at a href="mail:mailto: hello@sugarfinery.co.uk?">hello@sugarfinery.co.uk