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Delivery & Returns

Sugarfinery Delivery Information 

ORDER DISPATCH

24 HR Shipments are processed the same day for orders received before 12.00 (GMT) from Monday to Friday (excluding Bank Holidays) PLEASE NOTE WE CAN'T BE RESPONSIBLE FOR ROYAL MAIL DELAYS AS THESE ARE OUT OF OUR CONTROL

UK DELIVERY INFORMATION 

UK ROYAL MAIL SERVICE

Standard delivery (2-4 working days) £4.50

Express Delivery (1-2 working days) £5.50

(Free Standard (2-3 working days) on UK Delivery orders over £40.00

shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your dispatch date.

We also offer Free Click & Collect Service from our Hartlepool Warehouse Location:- Unit 4 Enterprise Court, Queens Meadow Business Park, Hartlepool, Cleveland, TS25 2FE

SERVICE UPDATE

Although 94% reliable, Royal Mail deliveries aren't guaranteed to arrive on your chosen day. Sometimes they can arrive the following day. Due to high volumes, delivery times may take longer than normal. All delivery companies are experiencing high volumes due to ongoing COVID restrictions. As a result some customers may experience slightly longer delivery timescales than usual, Royal Mail are working hard to provide usual standards. Thank you for your patience and understanding. 

 

 

RETURNS

Our Return policy lasts 30 days. if 30 days have gone since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return , your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Additional non-refundable items:

Gift Cards 

Pick and Mix Sweets due to the nature of the product 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sugarfinery.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sugarfinery.co.uk.

Return shipping
You will be responsible for paying for your own return shipping costs for returning your item. Return costs are non-refundable.

We do advise using a tracked service to return your order as we don’t guarantee that we will receive your returned item.